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Frequently Asked Questions
Q. What should I do if I haven’t received an email confirmation of my order?
A. After successfully placing your order, you will receive an email confirmation with your receipt and order confirmation number. If you didn't receive an email confirmation, please check your spam filters to ensure that you are allowing email from our server. You may also contact our customer service department for assistance at 866-465-2276.
Q. Where is my order?
A. Most packages are received within 2-7 business days after the order is placed. If you haven’t received your order in 7 business days, please contact our customer service department for assistance at 866-465-2276 or track your order online.
Q. How can I track my order?
A. Our orders ship with USPS, FedEx and UPS. Your order confirmation email will indicate which service is shipping your package. Simply go to the website of the service your package is shipping with and enter your shipping confirmation code.
Q. What if my package is lost?
A. If you have not received your order within 10 business days from the day your order was shipped, please call our customer service department for assistance at 866-465-2276.
Q. What can I do if I ordered the wrong cartridges?
A. If your order has been placed incorrectly, Inkbarn will work with you to correct it.
If the product hasn't already shipped, we will help you cancel the original order and place a new one. If your order has shipped, or you receive your order and realize it is the wrong product, please contact our customer service department at 866-465-2276 to make arrangements to return the order back to us for a full refund.
Q. Why doesn't the cartridge I received fit like the one that's already in my printer?
A. Most of our remanufactured cartridges are sent to you equipped with a protective clip or tab that must be removed before installation. Once you open the package and carefully remove the protective clip as well as any protective tape that is covering the print head of the cartridge you should be able to fit the cartridge in the designated spot.
Q. How should I store my cartridges?
A. You should always store your cartridges in room temperature and in an upright position.
Q. What does it mean to use a remanufactured inkjet cartridge?
We use professionally remanufactured OEM brand inkjet cartridges that have been through one cycle of service and have been recharged. The print head nozzles and inkjet cartridges are thoroughly cleaned before being filled with the same ink formulation. Each compatible inkjet cartridge is tested and must meet rigid standards.
Q. What is the shelf life of compatible brand ink cartridges?
A. Ink cartridges have a 2-3 year shelf life.
Q. Will my printer warranty be voided if I use compatible ink cartridges?
A. Many of our customers initially ask whether not using a compatible ink or toner cartridge will void their printer’s factory warranty. The answer is NO. In fact, using third-party ink and toner cartridges has no effect on your printer’s warranty.
The truth is that it is federally required that a manufacturer preserve its warranty regardless of whether or not the owner uses first- or third-party peripherals with the warrantied item.
A federal law, Magnuson-Moss Warranty Act of 1975, authored by Sen. Warren Magnuson and Rep. John Moss set a national standard for product warranties. The Magnuson-Moss law prohibits a manufacturer from creating a “tie-in” provision–meaning that a manufacturer can’t void an owner’s warranty just because he or she used a properly functioning component made by another company.
Q. How can I receive coupon codes?
A. You can receive a coupon codes on Facebook (link to facebook.com/Inkbarn), Pinterest (pinterest.com/Inkbarn) on RetailMeNot and other affiliate sites. Each month, our marketing department offers coupons for savings on select products, free shipping, and other great offers.
Q. Will I have to pay sales or use tax on my order?
A. Local sales or use tax applies to California residents only.
Q. Do you offer expedited shipping?
A. Yes, we do offer expedited shipping if you contact our customer service department at 866-465-2276 to make arrangements as this option isn't available online at this time.
Q. How do I pay for my order?
A. After you have chosen the items you wish to purchase, click the red "Checkout" button. This will lead you to our secure checkout page. Here you will be asked for your billing, shipping, and payment information. We accept the following payment types:
- MasterCard
- Visa
- American Express
- Discover
- Debit Cards with Visa or MasterCard logos
- Personal Checks
- Money Orders
- PayPal
- Purchase Orders from pre-approved companies for regular purchases
Important payment information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match the above.
